Your appointments are very important to the Loxx by Justine team of professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, we will be able to adjust schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
• ‘NO SHOWS’ will be charged 100% of service amount
As a courtesy, we do call, text and/or email to confirm the date and time at least 48 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
Arriving late may make it necessary to limit the time for your treatment so the next guest is not delayed. Please arrive at The Salon reception ten minutes prior to your scheduled treatment time.
Please contact the Salon Staff if you are going to arrive late for your appointment. This will allow us to make needed adjustments. Arriving late will shorten your service time. We reserve the right to reschedule your appointment if you arrive more than 15 minutes late.