90 Elm Street
Stoneham, MA 02180
781-435-0130
SALON POLICY
24-HOUR CANCELLATION POLICY
Your appointments are very important to the Loxx by Justine team of professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, we will be able to adjust schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:

• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
• ‘NO SHOWS’ will be charged 100% of service amount

As a courtesy, we do call, text and/or email to confirm the date and time at least 48 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.

PUNCTUALITY
Arriving late may make it necessary to limit the time for your treatment so the next guest is not delayed. Please arrive at The Salon reception ten minutes prior to your scheduled treatment time.
LATE ARRIVALS
Please contact the Salon Staff if you are going to arrive late for your appointment. This will allow us to make needed adjustments. Arriving late will shorten your service time. We reserve the right to reschedule your appointment if you arrive more than 15 minutes late.
CHILDREN
Children are always welcome to enjoy of our services. However, guests under 16 years of age must be accompanied by an adult.
SPEICAL HEALTH CONSIDERATION
Please notify our spa reception team if you have high blood pressure, allergies, any physical ailments, special needs or if you are pregnant. This information may also be completed on your personal dossier upon arrival at the Spa.
BIKINI WAXING HYGENE
For proper spa etiquette and hygiene, we will not perform bikini waxing on clients who are on their menstrual cycle. Rescheduling the appointment is greatly appreciated.
GRATUITY AND SALES TAX
Gratuity and sales tax are not included in the prices listed on the brochure.
SCHEDULING YOUR NEXT APPOINTMENT
We recommend that you schedule your next appointment before leaving the spa. This will give you a greater opportunity to get the day and time that you need for your next appointment. This will also help you to stay on your spa regimen for healthy skin and relaxation.
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